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Troubleshooting Network Problems
1
Press the (Home) button to access the
Home menu. Select
(Settings) and press
Wheel (OK).
2
Select the Network Wired Connection
(Ethernet) or Wi-Fi Connection
Advanced
Settings.
Quick
NETWORK
TV Name
LG Smart TV
Wired Connection (Ethernet)
Wi-Fi Connection
Wi-Fi Direct
LG Connect Apps
Picture
Sound
Network
General
Safety
Accessibility
Quick
WI-FI
iptime_xu.ji
iptime_shinsung.kang
iptime_ungkee.choi
iptime_sungho.jo
iptime_seungjun.lee
Add a Hidden Wireless Network
Connect via WPS PBC
Connect via WPS PIN
Advanced Settings
Picture
Sound
Network
General
Safety
Accessibility
Follow the instructions below that correlate to your
network status.
Check the TV or the AP (Router).
When X appears next to TV:
1
Check the connection status of the TV,
AP (Router) and cable modem.
2
Power off and power on in the following order;
(1st) the cable modem, wait for the cable
modem to reset (2nd) the AP (Router), wait for
the AP (Router) to reset and the (3rd) TV.
3
If you are using a static IP, enter the IP directly.
4
Contact internet service provider or AP (Router)
companies.
Check the AP (Router) or consult your Internet
service provider.
When X appears next to Gateway:
1
Unplug the power cord of the AP (Router),
cable modem, wait 10 seconds. Reapply
power.
2
Initialize (Reset) the AP (Router) or cable
modem.
3
Contact internet service provider or AP
(Router) companies.
When X appears next to DNS:
1
Unplug the power cord of the cable modem
or the AP (Router), wait 10 seconds. Reapply
power.
2
After the cable modem or AP (Router) has
Initialized (Reset), try to reconnect.
3
Check that the MAC address of the TV/
AP (Router) is registered with your Internet
service provider. (The MAC address displayed
on the right pane of the network status
window should be registered with your
Internet service provider.)
4
Check the AP (Router) manufacturer’s
website to make sure your router has the
latest firmware version installed.
Depending upon the version of the software, icon position can be changed.