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Troubleshooting
75
Troubleshooting
5
Sound
Symptom Cause & Solution
There is no sound or the sound
is distorted.
y
Connect the audio connection securely.
y
The input source setting on the amplier or the connection to the
amplier is incorrect.
y
The unit is in scan, slow motion, or pause mode.
y
The sound volume is low.
y
Check that the connected amplier is compatible with the audio
format output from the player.
y
The player’s HDMI OUT jack is connected to a DVI device. The DVI jack
does not accept audio signal.
y
Check the device connected to the player’s HDMI OUT jack is
compatible with the audio format output from the unit.
Network
Symptom Cause & Solution
BD-LIVE feature does not work.
y
The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y
Ensure that the unit is correctly connected to the local area network
and can access the internet (see pages 18-22).
y
Your broadband speed may not be fast enough to use the BD-Live
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed to suit the unit’s requirements.
y
The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Streaming video services
(such as YouTube™, etc.) are
often stop or “buer” during
playback.
y
Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
Shared folder or les from your
PC or a media server are not
displayed on the [Home Link]
menu.
y
The rewall or anti-virus software on your media server is running.
Turn o the rewall or anti-virus software running on your PC or
media server.
y
The unit is not connected to the local area network that your PC or
the media server are connected.
Cannot connect the player to
the access point or wireless
LAN router.
y
The wireless communication may be interrupted from household
devices that are using radio frequencies. Move the player away from
them.
Access point is not displayed
on the “Access point name” list.
y
The access point or wireless LAN router may not broadcast its SSID.
Set your access point to broadcast its SSID through your computer.