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Troubleshooting
Page 37
1. How to shut down the Personal Server properly
Press and hold the power button on the front panel until
the power LED blinks then goes off.
2. The Quick Setup Wizard can’t configure my network
settings
Make sure that the RJ-45 network cable is properly
connected to the Personal Server and the PC/Switch.
Check the LAN LED of the Personal Server and make sure
it’s green.
Check the power connection to the Personal Server; make
sure it’s switched on!
Check your PC’s IP address; make sure that it has a static
IP address or connects to a router with a DHCP client. As
for the setting, please refer to the IP Protocol Setup
section.
The Personal Server is down. Reboot, using the web
based GUI of press the Default button on the rear panel to
restore to factory default and reboot.
3. The Personal Server can’t find the hard disk and the
home page of the web-based GUI displays – ‘HD
unable to use’
There are several possibilities...
The hard disk is faulty, please try another hard disk.
The hard disk jumper is not set to Master; please refer to
your hard disk manual for the correct setting of the jumper.
The hard drive is unformatted; please format it using the
HD format tool in the Administration section.
The partition format of the drive is not EXT3, e.g. NTFS.
Please format it with the HD format tool.
4. I use the Personal Server as a Web/FTP server, but
users outside the LAN can’t access it
To use the Personal Server as an FTP server without a
fixed IP or domain name, please set up your router’s
DDNS and port mapping (Virtual Server) first.
5. I can’t access the Personal Server
Check the LAN LED; make sure it’s green.
The Personal Server is down. Reboot, using the web
based GUI or press the Default button on the rear panel to
restore to factory default, and reboot.
When there are over 5 concurrently connected users the
system will block any further users who try to access it.
Please check the Samba users/FTP users by clicking
Click here for more information from the web based
GUI.
6. I can access the hard disk, but can’t access folders.
Verify that you have the correct username and password.
For Windows 95/98/98SE users, please note that you
should add new user using the user name of your OS.
If you have accessed any folder on the hard disk and
would like to use another username/password for different
authority, you must log off your OS and then log back on
again.
7. There are unrecognizable characters in the file name
If you are using the Samba mechanism to access the hard
disk, please use FTP to view the file. Characters that can
be recognized from FTP may not be recognised via
Samba and vice versa.