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Connections
Playback Function Setup
Others
Introduction
TROUBLESHOOTING
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the
following checklist.
Problem Solution
No power - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture - Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit will
not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
- Set “HDMI Video Resolution” setting other than “Auto” or “1080p24”.
Distorted picture - Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
- Connect this unit directly to the TV. If the RCA audio / video cables are connected
to a VCR, pictures may be distorted due to the copy right protection system.
Completely distorted picture or
black / white picture with BD / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound - Adjust the volume.
- Check that the speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “
Audio” menu.
Picture freezes momentarily
during playback
- Check the disc for fingerprints / scratches and clean with a soft cloth wiping
from center to edge.
- Clean the disc.
Disc cannot be played back - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
SD Memory Card cannot be read. - The format of the card does not match to this unit or the card is not compatible.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to the
remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit
stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
The unit does not respond to
some operating commands
during playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
The unit cannot read BD / DVD /
CD
- Condensation? (Let sit 1 or 2 hours)
-
You are attempting to playback a disc other than one with one of the marks on
page 17.
- Wipe the dirt off the disc or replace the disc.
Angle does not switch - The angle cannot be switched for BD / DVD which do not contain multiple
angles. In some cases multiple angles are only recorded for specific scenes.
Playback does not start when
the title is selected
- Check the settings in “
Parental” menu.
The password for rating level has
been forgotten
- Enter the default password “4737”, then your forgotten password will be cleared.
Note
Some functions are not available in specific modes, but this is not a malfunction. Read the description in this
manual for details on correct operations.
Some functions are prohibited on some discs.
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E5H21UD_NB500MS9_EN.indd 43E5H21UD_NB500MS9_EN.indd 43 2008/05/27 16:38:442008/05/27 16:38:44