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SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
POWER
No power. The AC cord is not connected. Connect the AC cord properly.
TV BROADCAST RECEPTION
TV station experiencing problems. Try another channel.
Poor or no picture. Antenna/CATV connector is not Check CATV connection or VHF/UHF antenna.
connected.
Possible local interference. Check for source of reception disturbance.
TV station experiencing problems. Try another channel.
Picture wobbles or drifts. Cable TV channel is scrambled. A Cable box needs to be used (if desired).
Possible local interference. Check for source of reception disturbance.
CATV connected improperly or not connected. Check all CATV connections.
No CATV reception. TV AIR/CATV setup option set to AirTV. Set TV AIR/CATV setup option to CATV.
Cable TV service interrupted. Contact your Cable TV company.
No reception above ch69. TV Setup option set to AIR. Set TV Setup option to CATV.
TV station experiencing problems. Try another channel.
MUTE button is pressed. Press MUTE button again.
Poor or no sound. Possible local interference. Check for source of reception disturbance.
Antenna/CATV connector is not connected. Check CATV connection or VHF/UHF antenna.
Volume is set to minimum. Increase volume.
TV station stopped broadcasting. Tune to a new channel.
TV shuts off. Sleep Timer is set. Set Sleep Timer to Off.
TV signal is weak. Check CATV or VHF/UHF antenna connection.
Closed Captioning not TV station experiencing problems or Try another channel.
working.
program tuned is not closed captioned.
Closed Captioning not turned on. Turn Closed Captioning on.
REMOTE CONTROL
Distance is too far or too much Operate within 15 feet or reduce
light in the room. the light in the room.
Remote control does There is an obstacle in the path of the beam Clear the path of the beam and/or aim the remote
not operate. or remote is not aimed at the sensor. at the sensor.
The batteries are weak or installed incorrectly
.
Replace the batteries or install correctly
.
PARENTAL CONTROL (V-CHIP)
V-Chip setting is turned off. Turn V-Chip setting on.
Parental control News or sports event being broadcast. Parental Control does not work with news or
protection is not sporting events.
working properly.
Ratings not set. Set ratings as desired.
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Check the following before requesting service:
TROUBLESHOOTING GUIDE