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TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM CAUSE SOLUTION
Unit will not Battery is low/empty. Recharge battery as
turn on. described on page 7.
Power is not See page 16 for how to turn
turned on. on the power.
No sound. Headphones are not Insert headphones.
inserted.
Volume is set too Raise the volume using the
low. Volume + button.
The media files Download uncorrupted
are corrupted. files.
No files are in the Upload files to the unit as
player. described on pages 8-11.
The computer is not The player is Make sure player is
recognizing the not securely connected. securely connected.
player. Computer is not Supported OS: Windows XP
compatible. (SP2) with WMP10 or above.
WMA files with DRM Incorrect downloading
See page 10 to download
can’t playback. methods. WMA files with DRM.