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FAQs, etc.
Frequently Asked Questions
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
Problem Actions
Screen Sound
FA Q
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Service Center for assistance. For details (p. 53, 54)
For additional assistance, please contact us via the website at:
www.panasonic.com/contactinfo
www.panasonic.ca
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White spots or
shadow images
(noise)
•
Check the position, direction,
and connection of the aerial.
Interference or
frozen digital
channels
(intermittent sound)
•
Change the direction of antenna
for digital channels.
•
Check “Signal meter” (p. 33).
If the signal is weak, check the
antenna and consult your local
dealer.
The LCD panel
moves slightly when
it is pushed with a
fi nger
A clattered sound
might be heard
This is not a malfunction.
•
There is some looseness around
the panel to prevent the damage to
the panel.
The remote control does
not work
•
Are the batteries installed correctly? (p. 6)
•
Has the battery run down?
•
To operate external equipment of other
manufacturers, register the
remote control codes. (p. 37)
Pictures from external
equipment are distorted
when the unit is
connected via HDMI
•
Is the HDMI cable connected properly?
(p. 38-39)
•
Turn Off the TV unit and equipment, then
turn them On again.
•
Check an input signal from the equipment.
(p. 47)
•
Use equipment compliant with
EIA/CEA-861/861B.
Other
Chaotic image, noisy
•
Check nearby electrical products
(car, motorcycle, fluorescent lamp).
No image can be
displayed
•
Check Picture menu (p. 24)
Only spots are displayed
instead of images
•
Check the channel settings. (p. 32)
•
Check the antenna cables.
Neither image nor
sound is produced
•
Is the power cord plugged into the outlet?
•
Is the TV unit turned On?
•
Check Picture menu (p. 24) and volume.
•
Are the remote control codes correct? (p. 41-43)
No sound is produced
•
Are the speakers’ cables connected correctly? (p. 38)
•
Is “Sound Mute” active? (p. 15)
•
Is the volume set to the minimum?
•
Is “Speaker output” set to “Off”? (p. 24)
•
Change “SAP” settings. (p. 18)
•
Check “HDMI 1 in” or “HDMI 2 in” settings.
(p. 24)
Sound is unusual
•
Set “SAP” setting to “Stereo” or “Mono.”
•
Check the HDMI device connected to the unit.
•
Set the audio setting of the HDMI device to
“Linear PCM.”
•
If digital sound connection has a problem,
select analog sound connection.
The main unit is hot.
•
The main unit radiates heat and some of the parts may
become hot. This is not a problem for performance or
quality.
Set up in a location with good ventilation.
Do not cover the ventilation holes of the TV with
a tablecloth, etc., and do not place on top of other
equipment.