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RQT7240
12
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not
solve the problem, refer to the “Customer Services Directory” on page 14 if you reside in the U.S.A., or refer to the “Product information” on page 13 if
you reside in Canada. In other areas, consult your dealer.
Power Page
No operation
Specific operation impossible or incorrect
Subtitle
A-B repeat
Picture incorrect
Progressive video
No power. ≥Insert the AC power supply cord securely into the household AC outlet. 4
The unit is automatically
switched to the standby mode.
≥When “Auto Power Off” is set to “On”, the unit automatically switches to standby after
approximately 30 minutes in the stop mode.
≥The Sleep timer functioned.
10
8
No response when any buttons
pressed.
≥This unit cannot play discs other than the ones listed in these operating instructions.
≥
The unit may not be operating properly due to lightning, static electricity or some other external
factor.
Turn the unit off and then back to ON. Alternatively, turn the unit off, disconnect the AC
power supply cord, and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
3
–
–
No response when remote
control buttons pressed.
≥Check that the batteries are installed correctly.
≥The batteries are depleted: Replace them with new ones.
≥Point the remote control at the remote control sensor and operate.
4
4
5
No picture or sound. ≥Check the video or audio connection.
≥Check the power or input setting of the connected equipment.
≥Check that the DVD-RAM has something recorded on it.
4
–
–
You have forgotten your ratings
password.
Reset all the settings to Factory
Preset.
≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<]
on the unit until “Initialized” disappears from the television. Turn the unit off and on again. All
settings will return to the default values.
–
It takes time before play starts.
[MP3]
≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts,
the correct play time will not be displayed, however this is normal.
–
Programmed items are not
played. [DVD-V]
≥Some items cannot be played even if you have programmed them. –
A menu screen appears during
skip or search. [VCD]
≥This is normal for Video CDs. –
Subtitle position is wrong. ≥Adjust the position. (“Subtitle Position” in Display Menu) 9
No subtitles. ≥Display the subtitles. 8
The subtitles overlap closed
captions recorded on discs.
≥Clear the subtitles. 8
Point B is automatically set. ≥The end of an item becomes point B when it is reached. –
A-B repeat is automatically canceled.
≥A-B repeat is canceled when you press [QUICK REPLAY]. –
Picture distorted. ≥Ensure that the unit is connected directly to the television, and is not connected through a video
cassette recorder.
4
Picture size doesn’t fit the
screen.
≥Change “TV Aspect” in “Video” tab.
≥Use the television to change the aspect. If your television does not have that function, change
“4:3 Aspect” in Display Menu.
≥Change the Zoom setting.
10
9
8
The television may display
incorrectly or colors appear
faded.
≥The unit and television are using different video systems.
[U.S.A.,\Canada,\Asia,\and]units\with\PX\printed\on\the\outer\packaging\
Use a multi-system or NTSC television.
[Other\areas]
Use a multi-system or PAL television.
≥The system used on the disc doesn’t match your television.
[U.S.A.,\Canada[and]units\with\PX\printed\on\the\outer\packaging\
–PAL discs cannot be played.
[Other\areas]
–PAL discs cannot be correctly viewed on an NTSC television.
–This unit can convert NTSC signals to PAL 60 for viewing on a PAL television (“NTSC Disc
Output” in “Video” tab).
–
–
–
10
Menu not displayed correctly. ≥Restore the zoom ratio to a1.00.
≥Set “Subtitle Position” in Display Menu to “0”.
≥Set “4:3 Aspect” in Display Menu to “Normal”.
8
9
9
Auto zoom function does not
work well.
≥Turn off TV’s zoom function.
≥Use the other preset aspect ratios or manual adjustment.
≥Zoom function may not work well, especially in dark scenes and may not work depending on the
type of disc.
–
8
–
There is ghosting when
progressive output is on.
≥Change “Video Output Mode” in Picture Menu to “480I”. This problem is caused by the editing
method or material used on DVD-Video, but should be corrected if you use interlace output.
9
Pictures not in progressive
output.
≥If the unit is connected to the television through VIDEO OUT or S VIDEO OUT, output will be
interlace.
≥Select “Enable” in “Progressive Out (Component)” in “Video” tab. Then, select “480P” in “Video
Output Mode” in Picture Menu.
–
9, 10
Closed captions not displayed. ≥When progressive output is on, closed captions will not be displayed. –
Troubleshooting guide