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Limited Warranty (ONLY FOR U.S.A.)
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation of America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Sales Company, Division of Matsushita Electric
of Puerto Rico, Inc.,
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic DVD Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship,
Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively
referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“Limited Warranty period”), at its option
either (a) repair your product with new or refurbished parts, or (b) replace it with a new or
a refurbished product. The decision to repair or replace will be made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. You must mail-in your
product during the warranty period. If non-rechargeable batteries are included, they
are not warranted. This Limited Warranty only applies to products purchased and
serviced in the United States or Puerto Rico. This Limited Warranty is extended only to
the original purchaser and only covers product purchased as new. A purchase receipt
or other proof of original purchase date is required for Limited Warranty service.
Mail-In Service
For assistance in the continental U.S.A. in obtaining repairs please ship the product to:
Panasonic Services Company
Customer Servicenter
Suite B
4900 George McVay Drive
McAllen, TX 78503
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax
(787)-768-2910.
When shipping the unit carefully pack and send it prepaid, adequately insured and
preferably in the original carton. Include a letter detailing the complaint and provide a
day time phone and/or email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF
PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF
PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship,
and DOES NOT COVER normal wear and tear or cosmetic damage. The Limited Warranty
ALSO DOES NOT COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which result from accidents,
misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, misadjustment of consumer controls, improper maintenance, power line
surge, lightning damage, modification, or commercial use (such as hotel, office, restaurant,
or other business), rental use of the product, or service by anyone other than a Factory
Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes
damages for lost time, cost of having someone remove or re-install an installed unit if
applicable, travel to and from the servicer, loss of or damage to media or images, data or
other recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary
from state to state. If a problem with this product develops during or after the Limited Warranty
period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction,
then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY,
ARE YOUR RESPONSIBILITY.
F1003
Product or Part Name Parts Labor
DVD Player One (1) Year Ninety (90) Days
Rechargeable Batteries
(in exchange for defective item)
Ten (10) Days Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and
Accessories; or make Customer Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
npcparts@panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company
Factory Servicenter:
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
Limited Warranty (ONLY FOR U.S.A.)