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Troubleshooting guide
RQTX0099
(Continued on next page)
General operations (Continued)
The setting you made in “TV
ASPECT” (
➜ 26, “VIDEO” menu
) or
“LANGUAGE” (
➜ 27, “DISPLAY”
menu
) does not work.
≥The settings for “TV ASPECT”
§1
and “LANGUAGE”
§2
will automatically follow to the settings of the
TV. Select using TV settings.
§1
When using VIERA Link “HDAVI Control” with “HDAVI Control 3” compatible TV
§2
When using VIERA Link “HDAVI Control” with “HDAVI Control 2 (or later)” compatible TV
—
Disc operation
It takes time before play starts. ≥Play may take time to begin when an MP3 track has still picture data. Even after the track starts, the
correct play time will not be displayed. This is normal. [MP3]
≥This is normal on DivX video. [DivX]
—
—
A menu screen appears during
skip or search. [VCD]
≥This is normal for Video CDs. —
Playback control menu does not
appear. [VCD]
with playback control
≥Press [∫ STOP] twice and then press [1 PLAY]. —
Program and Random play do not
work. [DVD-V]
≥These functions do not work with some DVD-Videos. —
Play does not start. ≥This unit may not play WMA and MPEG4 that contains still picture data.
≥If playing DivX VOD content, refer to the homepage where you purchased the DivX VOD content.
(Example: www.divx.com/vod) [DivX]
≥If a disc contains CD-DA and other formats, proper playback may not be possible.
—
—
—
No subtitles. ≥Display the subtitles. (“SUBTITLE” in Menu 1)
≥Subtitles may not be displayed depending on the disc. [DivX]
22
—
Point B is automatically set. ≥The end of an item becomes point B when it is reached. —
The Setup menu cannot be
accessed.
≥Select “DVD/CD” as the source.
≥Cancel Program and Random play.
—
20
Sound
Sound is distorted. ≥Noise may occur when playing WMA.
≥When using the HDMI output, audio may not be output from other terminals.
—
—
Effects do not work. ≥Some audio effects do not work or have less effect with some discs. —
Humming is heard during play. ≥An AC mains lead or fluorescent light is near the main unit. Keep other appliances and cables away
from the main unit.
—
No sound. ≥There may be a slight pause in sound when you change the play speed.
≥Audio may not be output due to how files were created. [DivX]
≥Audio may not be heard when more than 4 devices are connected with HDMI cables. Reduce the
number of connected devices.
≥When using the HDMI connection, ensure that “AUDIO OUT” in the “HDMI” menu is set to “ON”.
—
—
—
27
No sound from the TV. ≥Confirm the audio connection. Press [FM/EXT-IN] ([Australia[and[N.Z.]: [FM/AM/EXT-IN]) to select
the corresponding source.
10,
34
No surround sound. ≥Press [ÎPLII] to turn on Dolby Pro Logic II or turn on Surround Enhancer. 32
Picture
The picture on the TV is not
displayed correctly or disappears.
≥The unit and TV are using different video systems.
[Southeast]Asia]and]Thailand] Use a multi-system or NTSC TV.
[Others] Use a multi-system or PAL TV.
≥The system used on the disc does not match your TV.
– PAL discs cannot be correctly viewed on an NTSC TV.
– This unit can convert NTSC signals to PAL 60 for viewing on a PAL TV (“NTSC DISC OUT” in
“VIDEO” menu).
≥Ensure that the unit is connected directly to the TV, and is not connected through a video cassette
recorder.
≥Mobile telephone chargers can cause some disturbance.
≥If you are using an indoor TV antenna, change to an outdoor antenna.
≥The TV antenna wire is too close to the unit. Move it away from the unit.
≥Change “SOURCE SELECT” in Menu 2. [DivX]
≥Picture may not be seen when more than 4 devices are connected with HDMI cables. Reduce the
number of connected devices.
≥When using the COMPONENT VIDEO OUT terminal, ensure that progressive output is not
selected when the connected television is not progressive compatible. Press and hold [CANCEL]
until “PRG” disappears from the main unit display and the picture is displayed correctly.
≥When using the HDMI AV OUT terminal, ensure that video output unacceptable with the connected
TV is not selected. Press and hold [CANCEL] until the picture is displayed correctly. (The output will
return to “480p” or “576p”.)
≥Video images converted to 1920 x 1080 resolution may look different from the true, native 1080p
full-HD sources. This is not malfunction of the main unit.
—
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26
10
—
—
—
23
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26
23
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SC-PT560_860GN-RQTX0099-B_eng.book Page 39 Monday, January 28, 2008 10:23 AM