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Support Information
Frequently Asked Questions (FAQ)
Questions Answers
Sound Other
Why is there no sound coming
from the TV?
Make sure the volume is up and MUTE is off.
Confirm the TV speakers are set to ON by pressing MENU and
selecting “Audio” --> “TV speakers”.
Check that the correct SAP (Secondary Audio Program) is
selected by pressing the SAP button on the remote control.
(p. 14)
If the TV is connected to a Home Theater via optical cable,
then: Check the connection, the audio system is on, the
correct input is selected.
Check “HDMI 1 in” or “HDMI 2 in” analog/digital audio settings.
Why is the sound unusual,
distorted, low volume or in
another language?
Check that the correct SAP (Secondary Audio Program) is
selected by pressing the SAP button on the remote control.
Check that all connections of external equipment connected to
the TV are secure.
When using Cable or Satellite box, check the device’s audio
settings. (Example: try changing the box’s Audio Range to
‘narrow’)
Why is there a clicking, ticking or
buzzing sound coming from the
TV unit?
When TV power is turned on or shut off, there are electrical
components that make a click sound. This is normal operation.
Changes in the temperature and humidity of the room may
cause thermal expansion and contraction that can produce
sounds. This is not a sign of faulty operation or a malfunction.
What is the easiest and best way
to connect a High-Definition Cable
or Satellite box to the TV?
Use an HDMI cable. It carries both digital video and audio
signal in HD. HDMI cable is the only cable needed to connect
an HD device to the TV.
Why does the CC button not
display Closed Caption?
When viewing TV via an HDMI connected device, such as a
Cable or Satellite box, CC must be enabled at the device.
Closed Caption is available only at supported TV
programming.
Why does the screen and back
cover of the TV get warm?
The main unit radiates heat and some of the parts may
become hot. This is normal operation and does not affect the
performance of the set.
Ensure good ventilation.
Do not block the ventilation holes of the TV and do not place
the TV on top of other equipment.
Why doesn’t the Remote Control
work?
Check that the batteries are fresh, are of the same type and
are installed with the correct polarity (+ & -).
To operate other devices, such as changing channels when
using Cable, or Satellite boxes, or operating non-Panasonic
Blu-ray players, use the remote supplied with the device.
Some menu items are grayed-out
and unable to be selected. Why?
Depending on certain modes or the selected input, some
options are not available. For example, Zoom adjustments are
only available when the FORMAT is changed to zoom mode.
How do I reset my TV to all factory
defaults and settings?
In the main menu, select “Setup”. Highlight “Reset to defaults”
and press OK. Enter your password (if created earlier) or
create a temporary new password. Select Yes to reset the TV.