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Support Information
Frequently Asked Questions (FAQ)
Questions Answers
Networking 3D
How do I get VIERA Connect to
work on my TV?
1. You need a broadband (high speed) Internet service with a
speed of no less than 1.5 Mbps (p. 39).
2.
Connect the TV to the Internet through your router by an
Ethernet cable or a Panasonic Wireless LAN Adapter (included).
3. Run the “Connections Test”, under the Network Settings menu.
If Connection test fails, then check with your Internet service
provider or router/modem manufacturer if there are firewall,
content filter or proxy settings that may block the TV from
accessing the Internet.
How do I check for the latest
software (firmware) version for
my TV?
In the main menu, select “Setup”. Highlight “Network Settings”
and press OK. Select “Software Update”. The current version
and latest version software will be shown. If software update
is “grayed out”, the TV is not connected to the Internet. If
newer version is available, update your TV. Follow the on-
screen instructions, do not power off the TV until the update is
complete. Be patient; firmware update may take a while.
Can I use any USB WiFi adapter to
connect the TV to my wireless network?
The TV’s internal software was designed to work with
Panasonic’s Wireless LAN Adapter (included).
How do I reset my TV to all factory
defaults and settings?
In the main menu, select “Setup”. Highlight “Reset to Defaults”
and press OK. Enter your password (if created earlier) or
create a temporary new password. Select Yes to reset the TV.
Can I download new apps
(content & services) into my
VIERA Connect TV?
Yes. Select the “VIERA Connect Market” item in the middle
bottom of the VIERA Connect home screen. “VIERA Connect
Market” allows you to find and install the applications to
“VIERA Connect” home screen. (p. 43)
Why doesn’t my 3D video source
looks 3D?
1. Begin playing the 3D video source.
2. Ensure that the Panasonic 3D Eyewear (glasses) are on
(check the glasses battery)
3. Press “3D” button directly or press the VIERA TOOLS button
on the TV’s remote control and select “3D”
4. In the “3D format select” menu, select “3D”.
Notes:
1.
3D Blu-ray discs must be played with a 3D capable Blu-ray player.
2. Check with your Cable or Satellite provider if their supplied box
is 3D capable.
3. 3D signal must be connected to the TV via an HDMI cable.
When selecting some 3D video
content, why are there two
pictures next to each other?
There are a few different 3D formats and the current setting may
not match the incoming 3D signal. The format should change
automatically, but depending on the source/connection it may not
signal the TV properly. To manually select other 3D formats:
1. Press “3D” button directly or press VIERA TOOLS button on
the TV’s remote control and select “3D”
2. In the “3D format select” menu, choose another 3D format
such as “side by side” or “top and bottom”.
3. Remember to switch the 3D format setting back to “AUTO”
when you go back to viewing a standard 2D signal.
Why does the power on the 3D
Eyewear (glasses) turn off by itself?
The 3D Eyewear receives special synchronizing infrared signals
from the TV. If no signal is received within 5 minutes, the 3D
Eyewear automatically turns itself off to save power. Ensure that no
objects are blocking the path between the 3D Eyewear and the TV.
Why does the left and right sides
of the image seem reversed?
The 3D format has two different “phases”. Try the other phase:
1.
In the main menu, select “Setup”. Highlight “3D setting” and press OK.
2. In the “3D Settings” menu, select “Left/Right Swap”
Can I use 3D glasses similar to the
kind given at a 3D movie theater to
watch 3D content on my 3D TV?
No. Movie theater’s 3D glasses are passive. They use a simple filter
‘lens’. Panasonic 3D Eyewear are actively synchronizing the left/right eye
viewing with the display, providing a superior 3D viewing experience.