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FAQs, etc.
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Frequently Asked Questions
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Technical Information
43
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow
images (noise)
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Check the position, direction, and
connection of the aerial.
Neither image nor
sound is produced
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Is the TV in “AV mode”?
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Is the mains lead plugged into the socket
outlet?
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Is the TV turned On?
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Check Picture Menu (p. 20) and volume.
An error message
appears
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Follow the message’s instructions.
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If the problem persists, contact the
authorized Service Centre.
The LCD panel moves slightly
when it is pushed with a finger
Clattered sound might be heard
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There are some looseness around the panel to prevent the
damage to the panel.
The panel might move slightly when it is pushed with a fi nger, and
clattered sound might be heard. This is not a malfunction.
Pixel Statement
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An image on a LCD or Plasma TV screen is created by many small
groups of dots known as pixels (which is similar to the image in a
newspaper). It also naturally follows that higher panel resolutions
contain more pixels. To create a colour image, each pixel consists
of three tiny coloured dots (known as sub-pixels), one each of red,
green and blue. Each one of these dots is precisely controlled by
the electronics of the TV to produce the picture.
Whilst Panasonic maintains the highest standards in manufacturing
technology and processes in the construction of these panels,
there are a number of allowable pixel/sub-pixel failures that still
allow the panel to be defi ned as a good panel. It is not possible to
guarantee absolutely no pixel loss.
Problem Actions
Screen
No sound is produced
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Is “Sound mute” active? (p. 8)
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Is the volume set to the minimum?
Sound level is low
or sound is distorted
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Sound signal reception may be deteriorated.
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Set “MPX” (p. 20) in the Sound Menu to “Mono”.
Chaotic image, noisy
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Set “P-NR” in the Picture Menu (to remove noise). (p. 20)
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Check nearby electrical products (car, motorcycle, fl uorescent
lamp).
No image can be displayed
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Is “Colour” or “Contrast” in the Picture Menu set to the minimum?
(p. 20)
Blurry or distorted image
(no sound or low volume)
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Reset programme. (p. 27)
Unusual image is displayed
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Turn off the TV with Mains power On / Off switch, then turn it on
again.
Sound
“Shop” appears on screen
at switch on
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“Shop” was selected in “Auto Tuning” (p. 9).
Reset settings in “Shipping Condition” (p. 28), then select “Home”
in “Auto Tuning” (p. 9).