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7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer,
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and
manufactured to high standards and deliver high-
quality performance, ease of use and ease of
installation. Should you encounter any difficulties
while installing or using this product, please contact
the Philips helpdesk directly to benefit from your
Philips Warranty conditions. This service warranty
entitles you to get a solution depending on the
model you purchased when your monitor turns
out to be faulty or defective.
What is covered?
This Philips Guarantee in Central and Eastern
Europe applies within Czech Republic, Hungary,
Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria,
Ukraine, Baltic states, Serbia & Montenegro and
Croatia and only for monitors originally designed,
manufactured, approved and/or authorized for
usage within these countries.
Warranty coverage begins as from the day you
buy your monitor and be serviced in case of
defects provided for under the warranty coverage,
for a warranty period of 24 months for Philips C,
E, T, V, and X models and for models B, P and S we
give 36 months. Your original purchase document
is your proof for the purchase day, so keep this
carefully stored and available when a warranty
service is requested.
Depending on your region you can deliver your
monitor to the address of our Certified Service
Center or your monitor will be picked-up at your
address. After the monitor is repaired you can pick
him up or it will be returned back to your address
within 10 working days started when the defect
units arrived in our service center.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
given to you.
The replacement monitor remains yours and
Philips keeps the defective/original monitor. For
the replacement monitor the warranty period
remains equal to that of your original monitor.
What is excluded?
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips guarantee may not apply if:
The documents have been altered in any way •
or made illegible;
The model or production number on the •
product has been altered, deleted, removed
or made illegible;
Repairs or product modifications and •
alterations have been executed by
unauthorized service organizations or
persons;
Damage is caused by accidents including but •
not limited to lightning, water or fire, misuse
or neglect.
Reception problems caused by signal •
conditions or cable or antenna systems
outside the unit;
Defects caused by abuse or misuse of the •
monitor;
Product requires modification or adaptation •
to enable it to comply with local or national
technical standards, which apply in countries
for which the product was not originally
designed, manufactured, approved and/or
authorized. Therefore always check whether
a product can be used in a specific country.