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Troubleshooting
WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are
unable to remedy a problem by following these hints, consult your dealer or service center.
Problem Solution
No power – Check if the AC power cord is properly connected.
No picture – Check if the TV is switched on.
– Check the video connection.
Distorted picture – The disc is badly scratched or dirty.
– Sometimes a small amount of picture distortion
may appear .This is not a malfunction.
Completely distorted picture or – Make sure the NTSC/PAL setting at the DVD
black/white picture with DVD player matches the video signal of your television.
or Video CD (See NTSC/PAL CONVERSION)
– If the picture becomes distorted after switching
between PAL and NTSC, please set the SMART
PICTURE to STANDARD.
No sound or distorted sound – Adjust the volume.
– Check that the speakers are connected correctly.
No audio at digital output – Check the digital connections.
– Check if your receiver can decode MPEG-2 or DTS
and if not, please make sure the digital output is set
to PCM.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
Disc can’t be played – The DVD+R/DVD+RW/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
_ If you record a Picture CD or MP3 CD yourself,
ensure that your disc contains at least 10 pictures or
5 MP3 tracks.
No return to start-up screen when – Reset the unit by switching the player off, then on
disc is removed again.
The player does not respond to – Aim the remote control directly at the sensor on
the remote control the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the remote control.
– Insert the batteries with their polarities (+/– signs)
as indicated.
Buttons do not work – In order to completely reset the player, unplug the
AC cord from the AC outlet.
Player does not respond to some – Operations may not be permitted by the disc.
operating commands during playback Refer to the instructions of the disc.
DVD Video player cannot read – Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD Video player
for repair.