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34 BEFORE REQUESTING SERVICE
Before requesting service
If it appears that the DVD-Video player is faulty, first consult this
checklist. It may be that something has been overlooked. Under no
circumstances attempt to repair the system yourself; this will invalidate
the warranty.
Look for the specific symptom(s).Then perform only the actions listed
to remedy the specific symptom(s).
Symptom Remedy
No power Make sure the mains cord (AC) is properly connected.
Check if there is power at the AC outlet by plugging in another appliance.
No picture Check if the TV is switched on.
Check the video connection.
Distorted picture Check the disc for fingerprints and clean with a soft cloth, wiping from
center to edge.
Sometimes a small amount of picture distortion may appear .This is not
a malfunction.
Completely distorted picture If the picture is distorted completely or if the picture rolls vertically,
or no color with player menu. make sure the NTSC/PAL setting at the DVD player matches the video
signal of your television.
If your TV video signal is NTSC, select the NTSC setting at the DVD
player.
If your video signal is PAL, select the PAL setting - see NTSC/PAL
SETTINGS.
Distorted or Black/White picture with DVD or The disc format does not match your TV’s video signal (PAL/NTSC).
Video CD.
No sound Check audio connections.
If you are using a HiFi amplifier, try another sound source.
Distorted sound from HiFi amplifier. Check to make sure that no audio connections are made to the
amplifier phono input.
No audio at digital output. Check the digital connections.
Check the settings menu to make sure the digital output is set to ALL or
PCM.
Check if the audio format of the selected audio language matches your
receiver capabilities.
Disc can’t be played. Ensure the disc label is facing up.
Clean the disc.
Check if the disc is defective by trying another disc.
Check to see if the disc is defective, badly scratched or warped (not flat)
No return to start-up screen when Reset by switching the player off, then on again.
disc is removed. Check to see if the program requires another disc to be loaded.
The player does not respond to Aim the remote control directly at the sensor on the front of the player.
the remote control. Remove any obstacles between the player and the remote control.
Inspect or replace the batteries in the remote control.
Buttons do not work. In order to completely reset the player, unplug the AC cord from the AC
outlet.
Player does not respond to all operating Operations are not permitted by the disc. Refer to the instructions of
commands during playback. the disc.
DVD-Video player cannot read Use a commonly available cleaning CD/DVD to clean the lens before
CDs/DVDs correctly taking the DVD-Video player to be repaired.