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Before requesting service
If it appears that the DVD Video player is faulty, first consult this checklist.
Something may have been overlooked. Under no circumstances should you
attempt to repair the system yourself; this will invalidate the warranty.
Look for the specific symptom(s). Then perform only the actions listed to remedy
the specific symptom(s).
Symptom Remedy
No power – Check if the on/off button on the front of the player is set to on.
– Check if there is power at the AC outlet by plugging in another appliance.
No picture – Check if the TV is switched on.
– Select the same channel and source on the TV as on the player.
– Check the video connection.
Distorted picture – Check the disc for fingerprints and clean the disc with a soft cloth,
wiping from the center to the edge.
– Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Completely distorted picture – If the picture is distorted completely or if the picture rolls vertically,
or no color with player menu make sure the NTSC/PAL setting at the DVD player matches the
video signal of your television.
– If your TV video signal is NTSC, select the NTSC setting at the DVD player.
– If your video signal is PAL, select the PAL setting. - See ‘SETUP MENU’.
Distorted or black/white picture – The disc format does not match your TV’s video signal (PAL/NTSC).
with DVD or Video CD
No sound – Check audio connections.
– If you are using a HiFi amplifier, try another sound source.
– If you are playing a DTS disc, check whether the item DIGITAL OUTPUT in
the Setup Menu is set to ALL. If DTS is selected, ensure that a DTS decoder
is connected.
Distorted sound from HiFi – Check to make sure that no audio connections are made to the
amplifier amplifier’s phono input.
No audio at digital output – Check the digital connections.
– Check the Setup Menu to make sure the digital output has been activated.
– Check if the audio format of the selected audio language matches
your receiver capabilities.
– When using VCD, set item DIGITAL OUTPUT to PCM.
Disc can’t be played – Ensure the disc label is facing up.
– Clean the disc.
– Check if the disc is defective by trying another disc.
– Check to see if the disc is defective, badly scratched or warped (not flat).
No return to start-up screen when – Reset the unit by switching the player off, then on again.
disc is removed – Check to see if the program requires another disc to be loaded.
The player does not respond to – Aim the remote control directly at the sensor on the front of the player.
the remote control – Remove any obstacles between the player and the remote control.
– Inspect or replace the batteries in the remote control.
Buttons do not work – In order to completely reset the player, unplug the AC cord from the
AC outlet for a few seconds.
Player does not respond to some – Operations may not be permitted by the disc. Refer to the instructions of
operating commands during the disc.
playback
DVD978K English IFU 2000.10.12, 1:04 PM32