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Troubleshooting (continued)
Not able to select some
Items in the setup/system
menu.
The DVD system does not
start playback.
There is no sound from the
centre and surround
speakers.
Radio reception is poor.
The remote control does not
function properly.
Unable to play DivX movies.
The DVD system does not
work.
No output from all speakers
and ‘SPEAKER ERR’ appears
on the front display
– Press STOP button twice before selecting the setup/system
menu.
– Depending on the disc availability, some menu items cannot be
selected.
– Insert a readable disc with the playback side facing down. The
DVD+R/CD-R must be finalized.
– Check the disc type, color system (PAL or NTSC) and region
code.
– Check for any scratches or smudges on the disc.
– Press SETUP to turn off the setup menu screen.
– You may need to enter the password in order to change the
parental control rating level or to unlock the disc for playback.
– Moisture may have condensed inside the system. Remove the
disc and leave the system turned on for about an hour.
– Make sure the center and rear speakers are connected
correctly.
– Press SURR button to select a correct surround sound setting.
– Make sure the source you are playing is recorded or broadcast
in surround sound (DTS, Dolby Digital, etc.)
– If the signal is too weak, adjust the antenna or connect an
external antenna for better reception.
– Increase the distance between the system and your TV or
VCR.
– Tune in to the correct frequency.
– Place the antenna further away from any equipment that may be
causing the interference.
– Select the source (DISC or TUNER, for example) before
pressing the function button (É, S ,
T.)
– Reduce the distance between the remote control and the
system.
– Replace the batteries with new ones.
– Point the remote control directly toward the IR sensor.
– Check that the batteries are loaded correctly.
– Check that the DivX file is encoded in ‘Home Theater’ mode
with DivX 5.x encoder.
– Disconnect the power cord from the power outlet for a few
minutes. Reconnect the power cord and try to operate again as
usual.
– Disconnect and reconnect again the power cord from both the
subwoofer and system.
– Check the speaker connections. They should be color-matched.
Problem
Solution
Need Help? Visit us at www.usasupport.philips.com
001-053-hts5500-37-Eng47 13/04/05, 4:15 PM49