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5
S
OFTWARE
T
ECHNICAL
S
UPPORT
:
For instructions on using the application programs, please refer to the program HELP
menu option or browse the electronic user manual located in the resource folder on the
installation disc. Additional software assistance, product updates and FAQ’s are
available online:
VERITAS PrimoDVD
http://www.veritas.com/us/products/primodvd
Sonic Solutions MyDVD
http://www.sonic.com/support_dvdit.html
MyDVD Support by phone - Sonic pay-by-phone support provides access to dedicated support
personnel on a per-incident basis. There are no per-minute charges for this service. In the U.S.
and Canada, call 1-877-DVD-1124; cost is $29.95 per incident; 9:00am to 6:00pm Pacific
Standard Time, weekdays only. Elsewhere, call 1-415-893-7000; charges and hours of
coverage are the same.
MyDVD Automated support by email - Sonic makes it easy for you to get accurate, up-to-the-
minute product information via the Internet. Send email to info@dvdit.com to receive a message
containing a technical reference document, answers to frequently-asked questions and the
latest product information.
Using MyDVD Software
http://mydvd.sonic.com/mydvd_using.html
CyberLink PowerDVD
http://www.gocyberlink.com/english/support/customer_support.asp
PowerDVD e-mail Support: support@gocyberlink.com
PowerDVD Phone Support: (510) 668-0118 prompt # 2