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Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and
some solutions.
-20-
Problem
Solution
TV will not turn on
No picture, no sound
No sound, picture OK
Poor sound, picture OK
Poor picture, sound OK
Poor reception of broadcast channels
Unable to select a certain channel
Multiple images
Poor color or no color
The remote control does not operate
Make sure the power cord is plugged in, then press POWER.
The remote control batteries may be dead. Replace the batteries.
Check the antenna/cable connections.
The sound may be muted. Press VOL+.
The station may have broadcast difficulties. Try another channel.
The station may have broadcast difficulties. Try another channel
Check the antenna connections.
The station may have broadcast difficulties. Try another channel.
Adjust the picture from the menu.
The channel may be deleted with the Add/Del feature.
The station may have broadcast difficulties. Try another channel.
Use a highly directional outdoor antenna.
The station may have broadcast difficulties. Try another channel.
Adjust the TINT and COLOR in the menu.
If you change the direction of the TV while it is turned on, the
picture could suffer from color shading. If so, turn off the TV and
allow it to cool down for several hours before turning it on again.
Check to see if the TV/AV mode is properly set.
There may be an obstruction between the remote control and the
remote control sensor.
The remote control batteries may be dead. Replace the batteries.
The station may have broadcast difficulties. Try another channel.
Check the antenna connections.
If you are using a VCR, make sure the TV/AV button is set correctly.
Appendix