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Features and Controls
Troubleshooting
Troubles sometimes are caused by simple “faults” that you can
correct without a service technician. Here are a few basic remedies:
Program information does not download
• Review your setup information and make sure it is correct.
• The TV must be off to download information. Leave your TV off
overnight, for at least 10 hours, to receive a download for your
area.
• If you are using a cable box, make sure the cable box is on in
order to receive program information.
Scheduled Watch or Record does not occur
• Check Schedule for timer conflicts.
• Check that the G-LINK wands are positioned correctly.
• Leave your VCR off to record programs.
• Make sure there is a tape in the VCR and that the VCR is
properly connected.
• Be sure that during the GUIDE Plus+ Gold setup you specified
that you have a VCR. If you do not, the RECORD option will not
be available.
• If using a cable box, make sure that you specified during the
GUIDE Plus+ Gold setup that you have one. Also make sure you
specified the correct cable box type.