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38 Chapter 5
Troubleshooting
Most problems you encounter with your TV you can correct by consulting the Troubleshooting list that follows.
TV Problems
TV won’t turn on
• Press the POWER button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the
remote control solutions on the next page.
• The front panel buttons may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front
Panel Block in the Parental Controls menu and choosing Unblock.
Buttons don’t work
• The front panel buttons may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front
Panel Block in the Parental Controls menu and choosing Unblock.
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Scheduled Off function may have been activated. Go to page 35 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn the TV on again. If
this happens frequently, the voltage in your house may be abnormally high or low.
TV turns on unexpectedly
• Scheduled On may have been activated. Go to page 35 for instructions.
Blank screen
• Make sure the component connected to the TV is turned on.
• Try another channel.
No sound, picture okay
• Maybe sound is muted. Press the volume up button to restore sound.
Can’t select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
• The station might be weak.
No picture, no sound but TV is on
• Maybe the cable/air setting is set to the wrong position. Select Channel from the Main menu, select the Signal Type option, and
provide the correct information on the following screen. Go to page 35 for detailed instructions.
• The channel might be empty — change channels.
• If you’re watching your VCR and it’s connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the TV/VCR button on the
VCR is in the correct mode (press the TV/VCR button on your VCR).
Sound okay, picture poor
• Check antenna connections. Make sure all of the cables are firmly connected to the jacks.
• Try adjusting sharpness function to improve weak signals. Go to page 33 for more instructions.
Black box appears on the screen
• Closed-captioning might be on. Check the Closed-Caption Display control panel in the Screen menu. Go to page 30 for more
instructions.