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Chapter 5 25
Graphics contained within this publication are for representation only.
Chapter 5: Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following
troubleshooting list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative who
will visit your home for a fee to install your electronic entertainment system and to instruct you in its operation. For
details about this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit
www.rca.com/customersupport.
TV Problems
TV won’t turn on
•Press the TV button.
• Make sure the TV is plugged in.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If
the TV turns on, check the remote control solutions on page 26.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel
controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL menu and press OK (box won’t have
check mark).
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel
controls by selecting the Lock Fr. Panel in the PARENTAL CONTROL menu and press OK (box won’t have
check mark).
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off unexpectedly
• Sleep timer may have been activated. Go to page 24 for instructions.
• KidPass may have been activated. Go to page 21 for instructions.
•Wake-up timer turned on the TV and no remote or front panel buttons were pressed for two hours.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then
turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.
• Unplug TV. Wait five minutes. Plug it in again.
TV turns on unexpectedly
•Wake-up timer might have been activated. Go to page 24 for instructions.
•You might have pressed CH+, CH- or OK on the remote accidentally.
Blank screen
• Make sure the component connected to the TV is turned on.
•Try another channel.
No sound, picture okay
• Maybe the sound is muted. Try pressing the volume up button to restore sound.
• If using S-Video or Y, P
B
, P
R
, remember to also connect the component’s left and right audio output jacks
to the TV’s AUDIO jacks.
• Make sure the Int. Speakers option in the SOUND menu is turned on.