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Troubleshooting: Before Contacting Service Personnel
Before contacting Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the
television and contact your local dealer.
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture,
distorted sound
Remote control malfunctions
Image or Music Files do not play back.
The image appears in mosaic at first.
Each picture or slide has a different
running time.
The memory card is not recognized.
The volume changes while music is
played.
There is a blank screen when switching
to WISE LINK.
◆ Check that the mains lead has been connected to a wall socket.
◆ Check that you have pressed the “ ” button (On/Off) and the
POWER () button.
◆ Check the picture contrast and brightness settings.
◆ Check the volume.
◆ Check the volume.
◆ Check whether the MUTE () button on the remote control has
been pressed.
◆ Adjust the color settings.
◆ Check that the broadcast system selected is correct.
◆ Try to identify the electrical appliance that is affecting the television,
then move it further away.
◆ Plug your television into a different mains socket.
◆ Check the direction, location, and connections of your aerial.
This interference often occurs due to the use of an indoor aerial.
◆ Replace the remote control batteries.
◆ Clean the upper edge of the remote control (transmission window).
◆ Check the battery terminals.
◆ Please check the original files.
◆ There may be errors in the original files.
◆ It is typical for a Progressive JPEG.
◆ It will automatically become normal after a short period of time.
◆ The processing time may be different depending on the memory
card type or the picture size.
◆ Check if it is supported in WISE LINK mode.
◆ Check if the card is inserted all the way.
◆ The reading time may differ depending on the card capacity and
type. Please give it a moment.
◆ Check if the memory card is normal. A memory card which has
been formatted on a computer may not work in AV devices.
◆ Check the original file. The manufacturers may randomly set the
volume when they create MP3 files.
◆ Check if the inserted memory card is normal.
AA68-03330A-01EngAsia 10/13/04 5:59 PM Page 57