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REFERENCE
Troubleshooting Guide
Proper function of your DVD player is mostly dependent on the discs you play. When some of the functions
indicated in the I/B do not work properly, it is highly probable that the disc is responsible. We strongly
recommend you review the instruction book before you start using the player. For your convenience, we
have enlisted some tips to help solve problems you might encounter while using the DVD player.
However, if the same problem occurs repeatedly, please contact your nearest service center.
39
P37
P36
P34
P 31 ~ 37
P 26 ~ 27
P 13,
P 22 ~ 30
P 7, 15, 17,
35, 36
P 7, 18, 19
P13
No operations can be
performed with remote.
The screen ratio cannot be
changed.
No audio
Playback mode differs
from the Setup Menu
selection
Disc Menu doesn’t appear.
The icon appears on
screen.
Forgot parental level
If you experience other
problems.
5.1 channel sound is not
being reproduced.
Disc does not play
• Check the batteries in the remote. May need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several min-
utes to drain the microprocessor inside the remote to reset it. Reinstall
batteries and try remote again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• This player cannot play CD-ROMs, DVD-ROMs, CD-R, etc. Insert a
DVD, a VIDEO-CD or a CD.
• 5.1 channel sound is reproduced only when the following conditions
are met. : 1)The DVD player is connected with the proper amplifier
2)The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the “Dolby 5.1 ch” mark on
the outside.
• Check if your audio system is connected and working properly.
• The features or action cannot be completed at this time because:
1. The DVD’s software restricts it.
2. The DVD’s software doesn’t support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You’ve requested a title or chapter number or search time that is out
of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work prop-
erly if the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• With the power on, press and hold the STOP and PLAY/PAUSE button
on the player. This resets the password feature and all other settings
to the initial factory settings. You may be required to select a menu
language.
• Go to the contents and find the section of the instruction book that
contains the explanations regarding the current problem, and follow
the procedure once again.
• If the problem still cannot be solved, please contact your nearest
authorized service center or call 1-800-SAMSUNG.
Action
Problem
I/B