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Common
issues
Can't Connect to Network or
Apps (For Internet supported
model only)
• Make sure the
TV
has a network
connection
(MENU>
Network>
Network status).
• Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
• Make sure your connection to the
device
is
correct.
• Perform a
TV
Self Diagnosis to identify
the problem
(MENU>
Support>
Self
Diagnosis > Sound
or
Picture
Test).
• Change the picture size (Use the
"P.Size"
button on your remote).
Poor Picture Quality
• Select High Definition
(HD)
channels
or programs.
Your Settings are Lost after 30
Minutes
• Change to Home Mode (MENU >
Support > Use Mode > Home Use).
"Weak or No Signal" Displayed
in
TV Mode/Cannot Find Channel
• Press the SOURCE button on your
remote.
•
If
the
TV
is
not connected to a cable
or satellite box, run Auto Program
to search for channels
(MENU>
Broadcasting > Auto Program).
Can't See
All
Apps or Apps Not
Working
• Reset Smart Hub
(MENU>
Smart
Hub > Smart Hub Reset).
The stand
is
wobbly or crooked
• Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won't turn
on
• Make sure
all
cables are fully inserted
and that the remote has batteries
installed.
My
remote, gestures, and/or
voice does not work
• The TV ships with protective stickers
covering some
of
the sensors. Make
sure
all
of the stickers have been
removed.