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Troubleshooting Internet Connectivity Issues
If your TV won't connect to the Internet, try the solutions below.
Troubleshooting wired Internet connectivity issues
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After reading the following content, troubleshoot the wired Internet connection issue. If the problem
persists, contact your Internet Service Provider.
No network cable found
Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is
turned on. If the router is on, try turning it off and then on.
IP auto setting failed
1.
Configure the settings in IP Settings.
2.
Make sure that the DHCP server is enabled on the router, and then reset the router.
Unable to connect to the network
1.
Check all IP Settings.
2.
After checking t he DHCP server status (must be active) on the router, remove the LAN cable and
connect it again.
Connected to a local network, but not to the Internet
1.
Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.
Check the DNS values in IP Settings.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.