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Other Information
Issues Solutions and Explanations
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly. Refer to the resolution settings on page 12 of this manual.
Caption on TV menu is greyed out. • Caption can not be selected in the TV menu when connected via HDMI or Component (p. 22).
• Caption must be activated on the external device (p. 22).
There is a plastic smell from the TV. • This smell is normal and will dissipate over time.
The TV Signal Information is unavailable
in the Self Diagnostic Test menu.
• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 24).
The TV is tilted to the side. • Remove the base stand from the TV and reassemble it.
The channel menu is greyed out
(unavailable).
• The Channel menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
the settings from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the
SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play → ENTER
(p. 9).
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to a wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.
The PIP menu is not available. • PIP functionality is only available when you are using a HDMI, PC or Component source.
POP (TV’s internal banner ad) appears on
the screen.
• Select Home Use under Plug & Play mode. For details, refer to Plug & Play Feature (p. 9).
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
[UC6400-6500-Canada]BN68-02711B-03L02.indb 58 2010-06-23 오전 10:18:49