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Troubleshooting
Getting Support
184 Support through Remote Management
185 Finding the Information You Need for Service
There is a problem with the picture
186 Testing the Picture
I can't hear the sound clearly
188 Testing the Sound
I can't see 3D images clearly.
189 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
196 Before Using the Recording and Schedule Recording
Functions
197 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
198 3D Precautions
S-Recommendation Disclaimer
201 S Recommendation with Voice Interaction
201 S Recommendation
Supported Resolutions for 3D Modes
202 HDMI
202 Component
202 Digital Channel
202 Videos/Photos
202 Computer via HDMI Cable
Supported Resolutions for UHD
203 HDMI Connector except for the MHL-to-HDMI Connector
203 MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
204 Voice, Motion, and Face Recognition Precautions
206 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
211 Photo, Video, and Music File Use Limitations
211 Compatible Storage Devices for File Transfers
212 Supported External Subtitles
212 Supported Internal Subtitles
213 Supported Image Formats and Resolutions
213 Supported Music Formats and Codecs
214 Supported Video Codecs
Read After Installing the TV
216 Picture Sizes and Input Signals
216 Installing an Anti-Theft Lock
217 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
218 IBM
218 MAC
219 VESA DMT
Supported Resolutions for Video Signals
220 CEA-861
220 HDMI
Read Before Using the Bluetooth Devices
221 Restrictions for using Bluetooth
License
Glossary
VI