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Troubleshooting
Getting Support
176 Support through Remote Management
177 Finding the Information You Need for Service
Requesting support
There is a problem with the picture
178 Testing the Picture
I can't hear the sound clearly
180 Testing the Sound
I can't see 3D images clearly.
181 Testing 3D Picture Quality
There is a problem with the broadcast.
My computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Appendix
Before Using the Recording and Timeshift Functions
188 Before Using the Recording and Schedule Recording
Functions
189 Before the Using Timeshift Function
Read Before Using 3D Viewing Mode
190 3D Precautions
S-Recommendation Disclaimer
193 S Recommendation with Voice Interaction
193 S Recommendation
Supported Resolutions for 3D Modes
194 HDMI
194 Component
194 Digital Channel
194 Videos/Photos
194 Computer via HDMI Cable
Supported Resolutions for each of UHD Input Signals
195 HDMI Connector except for the MHL-to-HDMI Connector
195 MHL-to-HDMI Connector
Read Before Using Voice, Motion, or Face Recognition
196 Voice, Motion, and Face Recognition Precautions
198 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
203 Photo, Video, and Music File Use Limitations
203 Compatible Storage Devices for File Transfers
204 Supported External Subtitles
204 Supported Internal Subtitles
205 Supported Image Formats and Resolutions
205 Supported Music Formats and Codecs
206 Supported Video Codecs
Read After Installing the TV
208 Picture Sizes and Input Signals
208 Installing an Anti-Theft Lock
209 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
210 IBM
210 MAC
211 VESA DMT
Supported Resolutions for Video Signals
212 CEA-861
212 HDMI
Read Before Using the Bluetooth Devices
213 Restrictions for using Bluetooth
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Glossary
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