Filter
Top Products
25 EN
Troubleshooting
SYMPTOMS POSSIBLE SOLUTIONS
Digital
broadcasting
screen
problem.
Check digital signal strength.•
No CATV
reception.
Check all Cable TV connections.
Set Signal Type menu option to the
Cable mode.
Station or Cable TV system problems,
try another station.
•
•
•
Horizontal or
diagonal bars
on screen.
Check antenna connections, adjust or
re-direct antenna.
Check for sources of possible
interference.
•
•
No reception
above
channel 13.
Make sure Signal Type option is in the
appropriate mode.
If using antenna, check UHF antenna
connections.
•
•
No Remote
operation.
Batteries are weak, dead or inserted
incorrectly.
Remote is out of range, move closer to
TV (within 15 feet).
Make sure Remote is aimed at sensor.
Confirm there are no obstructions
between the Remote and the TV.
Make sure the power cord is plugged in.
•
•
•
•
•
TV shuts off.
Sleep Timer is set.
Power interrupted.
•
•
Closed
Caption is not
activated.
TV station experiencing problems or
program tuned is not closed captioned.
Try another channel.
Check Cable TV connection or VHF/UHF
antenna, reposition or rotate antenna.
Set closed caption decoder in the menu.
•
•
•
TV is not
shown in your
language.
Select proper language in the menu
options.
•
Use the following checklist for troubleshooting if you have problems with your TV. Consult your local dealer or
service outlet if problems persist. Be sure all connections are properly made when using with other units.
SYMPTOMS POSSIBLE SOLUTIONS
TV does not
operate.
Make sure the power cord is plugged in.
Try another AC outlet.
Power is off, check fuse or circuit breaker.
Unplug unit for an hour, then plug it back
in.
•
•
•
•
Poor sound
or no sound.
Station or Cable TV experiencing
problems, tune to another station.
Check sound adjustments (VOL +/- or
MUTE).
Check for sources of possible
interference.
•
•
•
Poor picture
or no picture.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Check antenna or Cable TV
connections, adjust antenna.
Check for sources of possible
interference.
Check picture control adjustments.
•
•
•
•
•
Poor
reception on
some
channels.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Station is weak, adjust antenna to
receive desired station.
Check for sources of possible
interference.
•
•
•
•
Poor color or
no color.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Check picture control adjustments.
Check antenna or Cable TV
connections, adjust antenna.
Check for sources of possible
interference.
•
•
•
•
•
Picture
wobbles or
drifts.
Station or Cable TV experiencing
problems, tune to another station.
Make sure channels are set into memory.
Cable TV company is scrambling signal.
Adjust antenna.
•
•
•
•
FOR CUSTOMER SERVICE, ADDITIONAL SET-UP AND OPERATING ASSISTANCE, OR TO ORDER ACCESSORIES PLEASE CALL:
1-800-289-0980
WHEN CALLING CUSTOMER SERVICE – PLEASE HAVE YOUR MODEL NUMBER READY
OR WRITE TO:
ORION SALES, INC.
3471 N. UNION DR.
OLNEY, ILLINOIS 62450
FOR INFORMATION ON OUR OTHER PRODUCTS, TO ORDER ACCESSORIES ONLINE,
OR FOR RECYCLING INFORMATION, PLEASE VISIT OUR WEBSITE AT
www.sansuiproducts.com
BLOCK NOISE / PICTURE FREEZE
Block noise or picture freeze may appear on the screen caused by weak signals, interference from automobile
ignition systems, neon lamps or AC powered tools and appliances such as drills or hair dryers.
J3NV0721A_EN.indd 25J3NV0721A_EN.indd 25 8/20/12 5:04:15 PM8/20/12 5:04:15 PM