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Technical Support and Warranty
• SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no
cost to the customer.
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: ________________
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and
will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.
• You are responsible for the cost of shipping the product to SIIG. Ship the product to the following address:
• Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the original
package must be included.
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online
support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks
away. You can also submit questions online and a technical support analysts will promptly respond.
SIIG will, at our discretion, repair or replace (with an identical product or product having similar features and functionality) the
product if defective in materials or workmanship. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Please see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then click RMA to submit a request to SIIG RMA or fax a request to 510-657-5962. If the
product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or
replaced.
A) If it is within the store's return policy period, please return the product to the store where you purchased from.
SIIG offers a 5-year manufacturer warranty with this product. This warranty covers the original purchaser and guarantees
the product to be free of any defects in materials or workmanship for five (5) years from the date of purchase of the product.
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