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Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support.
Our online support database is updated daily with new drivers and solutions. Answers to your questions could
be just a few clicks away. You can also submit questions online and a technical support analysts will promptly
respond.
SIIG offers a 3-year manufacturer warranty with this product. This warranty covers the original purchaser and
guarantees the product to be free of any defects in materials or workmanship for three (3) years from the date of
purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having similar features and
functionality) the product if defective in materials or workmanship. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state. Please see our web site for more warranty details.
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you purchased it.
B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired
or replaced.
Step 1: Submit your RMA request. Go to www.siig.com, click Support, then Request A Product Replacement
to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request will be processed, if the
product is determined to be defective, an RMA number will be issued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the
original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping
package, and will not be responsible for a product returned without an RMA number posted on the outside
of the shipping carton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside
of the U.S. at no cost to the customer.
About SIIG, Inc.
Founded in 1985, SIIG, Inc. is a leading manufacturer of IT connectivity solutions (including Serial ATA and Ultra
ATA Controllers, FireWire, USB, and legacy I/O adapters) that bridge the connection between Desktop/Notebook
systems and external peripherals. SIIG continues to grow by adding A/V and Digital Signage connectivity
solutions to our extensive portfolio. All centered around the distribution and switching of A/V signals over CAT5/
6, these products include matrix switches, distribution amplifiers, extenders, converters, splitters, cabling, and
more.
SIIG is the premier one-stop source of upgrades and is committed to providing high quality products while keeping
economical and competitive prices. High-quality control standards are evident by one of the lowest defective return
rates in the industry. Our products offer comprehensive user manuals, user-friendly features, and most products
are backed by a lifetime warranty.
SIIG products can be found in many computer retail stores, mail order catalogs, and e-commerce sites in the
Americas, as well as through major distributors, system integrators, and VARs.
Low Profile Universal TV Mount - 32" to 65" is a trademark of SIIG, Inc. SIIG and the SIIG logo are registered trademarks
of SIIG, Inc. All other names used in this publication are for identification only and may be trademarks of their respective
owners.
March, 2015 Copyright © 2015 by SIIG, Inc. All rights reserved.
PRODUCT NAME
Low Profile Universal TV Mount - 32" to 65"