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Technical Support and Warranty:
QUESTIONS? SIIG’s Online Support has answers! Simply visit our website
at www.siig.com and click on Support. Our online support database is updated
daily with new drivers and solutions. Answers to your questions could be just a
few clicks away. You can also submit questions online and one of our technical
support analysts will promptly respond.
SIIG offers one year manufacturer warranty with this product. Please see our
web site for more warranty details. If you encounter any problems with this
product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to
the store where you purchased from.
B) If your purchase has passed the store's return policy period, please follow
these steps to have the product repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a request to SIIG
RMA or fax a request to 510-657-5962. Your RMA request will be
processed, if the product is determined to be defective, an RMA number
will be issued.
Step 2: After obtaining an RMA number, ship the product.
Properly pack the product for shipping. All software, cable(s) and any
other accessories that came with the original package must be included.
Clearly write your RMA number on the top of the returned package.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted on
the outside of the shipping carton.
You are responsible for the cost of shipping the product to SIIG at the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:____________________
SIIG will ship the repaired or replaced product via Ground in the U.S.
and International Economy outside of the U.S. at no cost to the
customer.