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Sound
Playback picture becomes
distorted.
•Set [YCBCR] in [YCBCR/RGB (HDMI)] to [RGB] (page 51).
Symptom Problems and solutions
There is no sound. • The speaker cord is not connected securely.
• Check the speaker settings (page 53).
There is no sound when the
component (digital satellite
receiver, PlayStation 3, etc.) is
connected directly to your TV
via HDMI.
• Perform the following:
– Connect the system and TV with a SCART (EURO AV) cable (page 21) and
select the “TV” function.
– Disable your TV’s speakers.
There is no sound from the
DIGITAL IN OPTICAL jack.
• The sampling frequency of the input stream is more than 48 kHz.
There is no digital sound from
the HDMI OUT jack when using
the Audio Return Channel
function.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [AUTO] (page 51).
• Set [CONTROL FOR HDMI] in [HDMI SETUP] to [ON] (page 51).
• Make sure that your TV is compatible with the Audio Return Channel function.
• Make sure that an HDMI cable is connected to a jack on your TV that is
compatible with the Audio Return Channel function.
• The sampling frequency of the input stream is more than 48 kHz.
The system does not output
sound correctly when connected
to a set-top box.
• Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [OFF] (page 51).
Severe hum or noise is heard. • Move your TV away from the audio components.
• Clean the disc.
The sound loses stereo effect
when you play a VIDEO CD, a
CD, or an audio file.
• Select stereo sound by pressing AUDIO (page 32).
There is no sound or the volume
level is very low from a certain
speaker or all the speakers.
• Check the sound mode (page 41).
• Check the speaker connections and settings (pages 20, 53).
• Depending on the DVD, the output signal may not be the entire 5.1 channel.
The sound comes from the center
speaker only.
• Depending on the disc, the sound may come from the center speaker only.
There is no system sound from
your TV.
• Set [AUDIO (HDMI)] in [HDMI SETUP] to [ON] (page 51).
• Perform the following procedure:
1Turn the system off and on again.
2Turn the connected component off and on again.
3Disconnect and then connect the HDMI cable again.
The sound of files played from a
DATA CD/DATA DVD/USB
device is distorted.
• The bit rate used when encoding the audio files was low. Transfer audio files
encoded with higher bit rates onto the DATA CD/DATA DVD/USB device.
There is noise or the sound skips
while playing a USB device.
• Copy the files to your computer, format the USB device in FAT12, FAT16, or
FAT32 format, and transfer the files to the USB device again.
Symptom Problems and solutions