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Support Overview
If you have problems with the drive, or are
unsure of a procedure or some other details,
please contact your Sony customer support
center.
You can find the following information on
this Web site. The information is
periodically updated, so we recommend that
you visit regularly.
• Information about the drive
• Information about the software supplied
with the drive
• Latest firmware
• Frequently asked questions
• Troubleshooting guide
• Certified compatible computers
• Certified compatible discs
• Operating instructions
• Et cetera
Accessing the user support Web
site
Insert the supplied software disc into the
drive, and in the [Menu Selection] screen,
click [User Support Web Page]. You can
also directly type the user support Web site
address (see Product and Support
Information for details) in the address box of
your Web browser.
Some problems encountered when using the
drive can be solved simply by updating the
drive firmware. Firmware updates are
available on the user support Web site.
Access the site, make sure that there is an
update for your firmware, and follow the
instructions on the screen to proceed with
download and installation.
Sony Global Sites Information
(As of February, 2005)
Product purchased in the USA:*
http://sony.storagesupport.com/
Product purchased in Canada:
http://www.sony.ca/
Product purchased in Australia or New
Zealand:
http://www.sony.com.au/
Product purchased in Europe:*
http://www.sonydigital-link.com/osd/
Product purchased in Hong Kong:*
http://www.sony.com.hk/Electronics/cp
Product purchased in China:*
http://www.sony.com.cn/ed/cp
Product purchased in Singapore:
http://www.sony-asia.com/storage/
Product purchased in Taiwan:*
http://www.sony.com.tw/ds/
Product purchased in Korea:*
http://www.sony.co.kr/cp
Product purchased in Brazil:
http://www.sony.com.br/eletronicos
Product purchased in the Middle East:
http://www.sony-mea.com/
* Local Web sites for computer peripheral
products
About the Bundled Software
Detailed information about the supplied
software is available on the Web sites of the
software manufacturer.
http://www.nero.com
Technical Support
Please consult the above sources before
calling with questions about using this
User Support Web Site
Update the Drive Firmware
Product and Support
Information