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Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
The power is not turned on.
c Check that the power cord is connected
securely.
There is no picture/picture noise appears.
c Re-connect the connecting cord securely.
c The connecting cords are damaged.
c Check the connection to your TV and switch
the input selector on your TV so that the signal
from the player appears on the TV screen.
c The disc is dirty or flawed.
c Press [/1 to turn off the player, and enter
“369” using the number buttons on the remote,
then press [/1 to turn on the player again.
There is no sound.
c Re-connect the connecting cord securely.
c The connecting cord is damaged.
c The player is in pause mode or in Slow-motion
Play mode.
c The player is in fast forward or fast reverse
mode.
The remote does not function.
c The batteries in the remote are weak.
c The remote is not pointed at the remote sensor
on the player.
c When you operate the player by pressing
buttons on the remote in sequence, press the
buttons within 5 seconds of each other.
The disc does not play.
c The disc is turned over.
Insert the disc with the playback side facing
down.
c The disc is skewed.
c The player cannot play certain discs.
c The region code on the DVD does not match
the player.
c Moisture has condensed inside the player.
c The player cannot play a recorded disc that is
not correctly finalized.
The player does not operate properly.
c When static electricity, etc., causes the player
to operate abnormally, unplug the player.
“C:13:**” appears on the screen.
c Clean the disc with a cleaning cloth or check
its format.
There is no picture/sound when connected
to the HDMI OUT jack.
c Change the “HDMI RESOLUTION” setting
in “HDMI SETUP.” The problem may be
solved.
c The equipment connected to the HDMI OUT
jack does not conform to the audio signal
format, in this case set “AUDIO (HDMI)” in
“HDMI SETUP” to “PCM.”
c Try the following: 1Turn the player off and
on again. 2Turn the connected equipment off
and on again. 3Disconnect and then connect
the HDMI cord again.
Playable file format
Video: MPEG-1 (Cyber-shot data)
Photo: JPEG (DCF format)
Music: MP3 (except for mp3PRO)/WMA
(except for WMA Pro)*
1,
*
2
/AAC*
1,
*
2
/
LPCM/WAVE
*
1
Files with copyright protection (Digital Right
Management) cannot be played.
*
2
The player does not play coded files such as
Lossless.
Supported extensions: “.mpg”, “.mpeg”,
“.jpg”, “.mp3”, “.wma”, “.m4a”, “.wav”
Supported discs: DVD, DVD±RW/±R/±R
DL, Music CD/Super VCD, CD-R/-RW
• DATA CDs recorded according to ISO
9660 Level 1/Level 2, or its extended
format, Joliet.
• DATA DVDs recorded according to UDF.
• The player will play any file in the above,
even if the file format differs. Playing such
data may generate noise that can result in
speaker damage.
• To play a complex hierarchy of folders may
take some time. Create albums with no
more than two hierarchies.
• Some video, photo, and music files may not
play, depending on the encoding/recording
condition.
• To start playback and proceed to the next or
another album/file may take some time.
,continued