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and on, then attempt step 1 again.
- If the problem continues, wait a while and try step 1 again.
- Confirm the Internet speed meets the minimum recommended specification of 2.5 Mbps for
standard definition (SD) content and 10 Mbps for High Definition (HD) content.
- Test the quality of service of your LAN connection by checking ping, jitter and packet loss.
(Ping should be under 30ms, jitter should be less than 3ms, and packet loss should be 0.)
Some applications in [Applications] are not available./Disappeared
from [All Applications].
Reset the TV to restore the TV to the factory setting. Applications will be displayed again in [All
Applications].
To reset the TV, refer to “Troubleshooting” in the paper manual supplied with this TV.
The TV cannot access the Internet when IPv6 is set.
IPv6 may not be available, in which case set IPv6 to off. Press the HOME button, then select
[Settings] →
[Network] → [IPv6 Setup] → [Set up IPv6 connection] → [No].
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