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Some digital cable
channels are not being
displayed
• Certain cable companies have limitations on the broadcast of
digital cable channels. Check with your cable company for more
information.
• The digital cable channel may be set to Hidden in the Show/
Hide Channels setting (see page 56).
Some photo, music, or
video files are not
displaying from my USB
equipment
• The accessible file or folder limit in a directory is 1,000 for USB
connected equipment. This limit includes non-supported files or
just folders. Files or folders are populated based on their time
stamps. Photo, music files or folders exceeding the limit will not
be displayed.
TV does not output
picture and/or sound
from the MHL device
• Disconnect the MHL cable, then reconnect it, or power the MHL
device off then on again and release its lock.
Photo images appear
small in the screen
• Set display size to expanded.
• Whether photo images can be displayed in full screen or not
depends on the resolution or aspect ratio of the file.
Photo images or folders
take time to display
• Depending on the image dimension, file size, and number of files
in a folder, some photo images or folders take time to display.
• The first time a camera is connected to the TV via USB cable, it
may take up to a couple of minutes for the photos to display.
Lost password • Select the Password settings on the Parental Lock settings,
then enter the following master password: 4357. This password
clears your previous password and allows you to enter a new
password (see page 57).
How to reset the TV to
factory settings
• Turn on the TV. While holding down V on the remote control,
press 1 on the TV. (The TV will turn itself off, then back on
again.) Release V.
IMPORTANT: The reset will clear all of your customized settings
including the Parental Lock setting.
Sometimes video
streaming quality is poor
when using the wireless
LAN
• The wireless network connection quality varies depending on the
distance or obstacles (e.g. wall) between the TV and the wireless
router (access point), environment interference, and quality of
the wireless router (access point).
Wireless LAN connection
fails or radio reception
conditions are poor
• Check the installation location of the TV and wireless router
(access point). Signal condition may be affected for the following
reasons.
- Other wireless devices, microwaves, fluorescent lights, etc.,
are placed nearby.
- There are floors or walls between the wireless router (access
point) and TV.
If the problem persists even after checking the above, try
making a wired LAN connection.
Poor picture on Internet
Video
• Quality depends on the original video provided by the video
content provider and your connection bandwidth.
Small picture on Internet
Video
• Use the color buttons to zoom in and out.
Condition Explanation/Solution