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Additional Information
Some tiny black points and/or bright points appear
on the screen
• The picture of a display unit is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen do
not indicate a malfunction.
No colour on programmes
• Select “Reset” (page 28).
No colour or irregular colour when viewing a
signal from the 3 or 4 sockets
• Check the connection of the 3 or 4 sockets and check
if each sockets are firmly seated in their respective
sockets.
Sound
No sound, but good picture
• Press 2 +/– or % (Mute).
• Check if the “Speaker” is set to “TV Speaker” (page 36).
• When using HDMI input with Super Audio CD or DVD-
Audio, DIGITAL OUT (Optical) may not provide audio
signal.
There is a whirring sound
• This is the sound of the internal fans of the TV (except for
KDL-52X3500). This is not a malfunction.
Channels
The desired channel cannot be selected
• Switch between digital and analogue mode and select the
desired digital/analogue channel.
Some channels are blank
• Scrambled/Subscription only channel. Subscribe to the
pay TV service.
• Channel is used only for data (no picture or sound).
• Contact the broadcaster for transmission details.
Digital channels are not displayed
• Contact a local installer to find out if digital transmissions
are provided in your area.
• Upgrade to a higher gain aerial.
General
The TV turns off automatically (the TV enters
standby mode)
• Check if the “Sleep Timer” is activated, or confirm the
“Duration” setting of “On Timer” (page 37).
• If no signal is received and no operation is performed in
the TV mode for 10 minutes, the TV automatically
switches to standby mode.
The TV turns on automatically
• Check if the “On Timer” is activated (page 37).
Some input sources cannot be selected
• Select “AV Preset” and cancel “Skip” of the input source
(page 37).
The remote does not function
• Replace the batteries.
A channel cannot be added to the Favourite list
• Up to 999 channels can be stored in the Favourite list.
The “Store Display Mode: On” message appears
on the screen
• Select “All Reset” in the “Set-up” menu (page 39).
Not all channels are tuned for cable
• Check support website for cable provide information.
http://support.sony-europe.com/TV/DVBC/
The picture contours are disrupted
• Select “Standard” or “Off” in “Motion Enhancer”
(page 34).
You cannot select “Off” in “HDMI Control”.
• If any HDMI control compatible audio equipment is
connected to the TV, you cannot select “Off” in this menu.
If you want to change the audio output to the TV speaker,
select “TV Speaker” in the “Speaker” menu (page 36).