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Cannot find the station of the pay per
view program you’ve ordered
q See “Checking and Cancelling PPV Purchases” on page 45 to get information
(station, start times, etc.) about programs you’ve ordered.
Cannot cancel a pay per view order
via the Purchase menu option
q You cannot cancel pay per view orders that you’ve watched or tuned to. Also,
you can cancel only programs you’ve ordered using the remote control. Call
your program providers for details.
Program guide does not bring up the
program you’ve chosen
q You must press the button to select the program you’ve highlighted.
Although the guide automatically tunes to current stations that you highlight in
any of the guides, you must press the button to complete your selection.
Cannot display favorite stations
q You must set up your Favorite Station Guides before favorite stations can be
displayed. See page 37.
q If you selected a program guide using CATEGORY GUIDE or CATEGORY LIST,
some of your Favorite Stations may not be displayed when you press the
FAVORITE button. This is probably because the program that’s on the Favorite
Station is in a program category that’s different from the category or
subcategory you selected for the displayed guide or list.
Ratings limit, spending limit, or pay
per view lock not working properly
q Check locks and limits. Then check that the system is locked. See Chapter 5.
Cannot access locks or limits screens
q The system must be unlocked before you can make changes to the locks and
limits. See Chapter 5.
Cannot lock or unlock the system
q Make sure you’ve entered the correct passcode. If you’ve lost or forgotten your
passcode, call your program provider. See “Customer Support” on page 2.
Audio track is not available
q Not all programs offer audio tracks. See page 56.
Language of audio track is incorrect
q Check default language setting. The program provider may not make available
all the languages displayed in the Set Default Language screen. See page 57.
Check the audio track setting. See page 56.
Cannot record programs on VCR
q Check to make sure the VCR is connected correctly, and that the VCR is set to
receive the signal from the Digital Satellite Receiver. See Chapter 3.
q If you are using the automatic timer to facilitate the recording of programs,
make sure the program you are trying to record does not conflict with any locks
or limits that have been set. If you are using the timer for PPV programs, you
must purchase these programs in advance, which may require that you call your
program provider to order the program.
q Make sure you are not trying to record a pay per view program that is copy-
protected by Macrovision. Some pay per view programs are copy-protected at
the discretion of the copyright owner. Call your program provider for details.
One Button Recording/IR Blaster is
not working
q Check to make sure the IR Blaster is connected and placed correctly. See
“Connecting the IR Blaster” on page 18
.
q Check the code for your VCR. See “VCR Recording” on page 66.
q Check to make sure the Video line input, which connect the Digital Satellite
Receiver to the VCR, is correctly selected.
Main Menu, buttons 4 and 6, do not
include the program categories that
you want
q Use CATEGORY GUIDE to change the program category shown in button 4.
Use CATEGORY LIST to change the program category shown in button 6. See
page 32.
Symptom Possible Causes and Remedies