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Limited Warranty
DIRECTV Systems
SONY ELECTRONICS INC. (“SONY”) warrants this Product
(including any accessories) against defects in material or
workmanship as follows:
1 LABOR. For a period of 90 days from the original date of
purchase, if the Product is determined to be defective, SONY
will repair or replace the Product at no charge. After this 90
day period, you must pay for all labor charges.
2 PARTS. For a period of one (1) year from the original date of
purchase, SONY will supply, at no charge, new or rebuilt
replacements in exchange for defective parts. Any
replacements will be warranted for the remainder of the
original warranty period or ninety (90) days from installation
by SONY’s authorized facility, whichever is longer.
3 ACCESSORIES. Parts and labor for all accessories are for one
(1) year.
4 IN-HOME. For a period of one (1) year from installation
date, if the unit was professionally installed by a SONY
authorized DIRECTV System Installer and the LNB
(Electronic Antenna Element) fails to function properly,
SONY will repair or replace the LNB with a new or rebuilt
part. Labor to repair or replace the LNB (after 90 days from
purchase) will be at your expense. If no problem is found, or
any other item fails, it will be your responsibility to pay the
installer their regular rate for an in-home service call.
To obtain warranty service, you must take the Product, or deliver
the Product freight prepaid, in either its original packaging or
packaging affording an equal degree of protection, to a SONY
authorized DIRECTV System service facility. Please see the
telephone number at the end of this section for a number to call to
locate the closest facility.
This warranty does not cover customer instruction, installation,
setup adjustments or signal reception problems.
This warranty does not cover cosmetic damage or damage due to
acts of God, accident, misuse, abuse, negligence, commercial use,
or modification of, or to any part of the Product, including the
antenna. This warranty does not cover improper installation (if
self-installed), loss of use of the product, or wasted programming
charges due to product malfunction. This warranty does not cover
damage due to improper operation or maintenance, connection to
improper voltage supply, or attempted repair by anyone other
than a facility authorized by SONY to service the Product. This
warranty does not cover Products sold AS IS or WITH ALL
FAULTS. This warranty is valid only in the United States.
Proof of purchase in the form of a bill of sale or receipted invoice
which is evidence that the unit is within the Warranty period must
be presented to obtain warranty service.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT. IN NO EVENT SHALL SONY BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHATSOEVER ARISING OUT OF THE USE OR INABILITY TO
USE THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL
SONY’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE
PAID FOR THE PRODUCT. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OR MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
This warranty is invalid if the factory applied serial number has
been altered or removed from the Product.
Some states do not allow the exclusion or limitation of incidental
or consequential damages, or allow limitations on how long an
implied warranty lasts, so the above limitations or exclusions may
not apply to you. In addition, if you enter into a service contract
with the SONY Partnership within 90 days of the date of sale, the
limitation on how long an implied warranty lasts does not apply
to you. This warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
For your convenience, SONY ELECTRONICS INC. has
established telephone numbers for frequently asked questions. To
locate the servicer or dealer nearest you, for assistance or
resolution of a service problem, or for product information or
operation, call:
SONY SATELLITE SYSTEM INFORMATION CENTER
1-800-838-7669 (Sony)
For an accessory or part not available from your authorized
dealer, call:
1-800-488-7669
About Sony Customer Support
Every Sony brand DIRECTV System comes with Sony’s Express
Support at no charge to you. In the event of a system failure, our
Express Support Program can have a replacement receiver on its
way to you via overnight Federal Express (for calls Monday-
Friday until 7:30 pm Eastern Time; Saturday delivery depends
upon zip code). All it takes is a valid credit card to cover a security
deposit, and Sony will pay freight in both directions. Our Express
Support continues with our 800 number, staffed by dedicated
technical representatives who can answer questions on dealer
locations, system operation, installation, hookup, accessories, and
how to get the most out of your home entertainment system.
Sony’s Express Support program: another expression of our
commitment to excellence in customer service.