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Other Information
Audio
Channels
Contacting Sony
Before calling our Customer Information Services Center, reset the TV to factory settings (see page 27). Please have
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or 1-877-899
SONY (7669) (Canadian residents only).
Problem Possible Remedies
Good picture, no
sound
❏ Press so that Muting disappears from the screen. Check
your Audio settings. Your TV may be set to Auto SAP in the
MTS feature (page 39).
❏ Make sure the Speaker option is set to On in the Audio menu.
❏ Press VOL+ to adjust your TV's volume.
Low or no audio
(TV and cable box)
❏ Some cable boxes have volume level controls. Check and see if
your cable box remote has a volume control.
Problem Possible Remedies
I cannot receive
higher number
channels (UHF) when
using an antenna
❏ Make sure Cable is set to Off in the Channel Setup menu
(page 41).
❏ Perform Auto Program to add channels that are not presently in
memory (page 27).
Cable stations don’t
seem to work
❏ Make sure Cable is set to On in the Channel Setup menu
(page 41).
❏ Perform Auto Program to add channels that are not presently in
memory (page 27).
I have no digital
channels
❏ You may not have any digital channels available. Try running
the Auto Program feature to search for digital channels (see
page 55). If there are none available, press the button to
switch to analog mode.
ANALOG
/
DIGITAL
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