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KD-27/32/36FS170
2-670-362-21(1)
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Troubleshooting
If you have a problem with your TV, try the suggestions below. If the problem persists, see
“Contacting Sony” at the end of this section.
General
Problem Possible Remedies
I want to reset the TV
to the factory
settings
❏ Turn on the TV. While holding down the button on the
remote control, press the
POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
button.
The TV is dirty
❏ Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.
I lost the parental
control password
❏ In the password screen in the analog Parent Control Menu, enter
the following master password:
4357. After using the master
password, you must create a new password. You cannot use the
master to unlock currently blocked channels.
There is a black box
on the screen
❏ You have selected a text option in the Setup menu (page 28) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
❏ Press the POWER button on your remote control or on the TV
front panel. If the problem persists, see “Contacting Sony” on
page 37.
I can’t connect the
DVD player using
component video
outputs (YP
BPR)
❏ You must set up your DVD player before you can connect it
using component video outputs (YP
BPR). Disconnect the DVD
player and set it up, referring to the DVD manual for
instructions. Then, connect it to the TV again following the
instructions on page 7.