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Other Information
KD-27/32/36FS170
2-670-362-21(1)
Audio
Channels
Contacting Sony
Before calling our Customer Information Services Center or visiting our website, reset the TV to factory settings (see
page 13). Please have your TV serial number ready. The number is located on the rear of your TV and on the front
cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or 1-877-899
SONY (7669) (Canadian residents only). Our website is http://www.sony.com/TV support.
Cannot cycle through
the other video
equipment connected
to the TV
❏ Be sure the Video Label option is not set to Skip (see page 28).
Screen Mode feature
does not function
❏ Screen Mode is available only for digital 16:9 programming in
digital tuning mode. See page 17 for details.
VIDEO 3 input
problems
❏ VIDEO 3 inputs accept only 480i signal formats. Be sure the
connected device is not set to output a format 480p or higher.
Problem Possible Remedies
Good picture, no
sound
❏ Press so that Muting disappears from the screen. Your TV
may be set to Auto SAP in the MTS option within the Setup
Menu.
❏ Press VOL+ to adjust your TV's volume.
Low or no audio
(TV and cable box)
❏ Some cable boxes have volume level controls. Check and see if
your cable box remote has a volume control.
Problem Possible Remedies
I cannot receive
higher number
channels (UHF) when
using an antenna
❏ Make sure Cable is set to Off in the Channel Setup Menu
(page 22).
❏ Perform Auto Program to add channels that are not presently in
memory (page 13).
Cable stations don’t
seem to work
❏ Make sure Cable is set to On in the Channel Setup Menu
(page 22).
❏ Perform Auto Program to add channels that are not presently in
memory (page 13).
I have no digital
channels
❏ You may not have any digital channels available. Try running
the Auto Program feature to search for digital channels (see
page 31). If there are none available, press the button to
switch to analog mode.
Problem Possible Remedies