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Other Information
Troubleshooting
If you have additional questions, service needs, or require technical assistance related to the use of your
Sony TV, please visit our website or call one of the following numbers:
http://www.sony.com/TVsupport
1-800-222-SONY(7669) for US Residents
1-877-899-SONY(7669) for Canadian Residents
Problem Possible Remedies
No picture.
No picture.
❑ Check Power Saving settings (page 44).
Cannot receive any channels.
❑ Make sure the power cord is connected securely.
❑ Turn on the power of the TV.
❑ Check antenna/cable connections.
TV is locked to one channel.
❑ Perform Auto Program to add receivable channels that are not presently in the
TV’s memory (page 39).
Cannot receive or select channels.
❑ Perform Auto Program to add receivable channels that are not presently in the
TV’s memory (page 39).
The TV turns off automatically.
❑ Check if the Sleep is activated, or confirm the Duration setting of Timer.
(page 44).
❑ If the temperature is too high, the TV may also turn off after a warning message
is displayed.
❑ Check Power Management in the PC Settings (page 47).
No picture from some video
sources.
❑ Check the connection between the optional video equipment and the TV.
❑ Press TV/VIDEO on the remote control (page 21).
❑ Press MENU on the remote control. Select your desired input from the External
Inputs list.
Poor picture.
Double images or ghosts.
❑ Check antenna/cable connections.
❑ Check the antenna location and direction.
Only snow and noise appear on the
screen.
❑ Check if the antenna is broken or bent.
❑ Check if the antenna has reached the end of its serviceable life. (3-5 years in
normal use, 1-2 years at the seaside.)
Dotted lines or stripes.
❑ Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑ If using 300 ohm twin lead, move the excess lead away from the TV or try using
75 ohm coaxial cable instead.
No color/Dark picture/Color is not
correct/The picture is too bright.
❑ Press PICTURE to select the desired picture mode (page 24).
❑ Adjust the Picture Mode options in the Picture settings (page 33).
❑ If you set the Power Saving mode to Low or High, it will enhance the black
level.
Noisy picture.
❑ Make sure that the antenna is connected using the supplied 75-ohm coaxial
cable.
❑ Keep the antenna cable away from other connecting cords.
❑ To avoid TV interference, make sure to use an undamaged antenna cable.