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46
Troubleshooting
Problem Possible Remedies
No picture
(screen not lit), no sound
❏ If your TV does not turn on, and a red light keeps flashing, your TV may
need service. Call your local Sony Service Center.
❏ Make sure the power cord is plugged in.
❏ Push the power button on the front of the TV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to
TV, and when watching connected equipment, set to VIDEO 1, 2, 3, or 4.
❏ Try another channel. It could be station trouble.
Remote control
does not operate
❏ Batteries could be weak. Replace the batteries.
❏ Press TV (FUNCTION) when operating your TV.
❏ Make sure the TV’s power cord is connected securely to the wall outlet.
❏ Locate the TV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark, poor or no
picture (screen lit),
good sound
❏ Adjust the Picture setting in the Video menu (see page 26).
❏ Adjust the Brightness setting in the Video menu (see page 26).
❏ Check antenna/cable connections.
Good picture,
no sound
❏ Press MUTING so that “MUTING” disappears from the screen (see page 40).
❏ Make sure Speaker is set to ON in the Audio menu (see page 27).
Cannot receive upper
channels (UHF) when using
an antenna
❏ Change Cable to OFF (see page 29).
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 29).
No color ❏ Adjust the Color settings in the Video menu (see page 26).
Only snow and noise appear
on the screen
❏ Check the antenna/cable connections.
❏ Make sure the channel is broadcasting programs.
❏ Press ANT to change the input mode (see page 40).
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the TV away from noise sources such as cars, neon signs, or hair-
dryers.
TV is fixed to one channel ❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 29).
❏ Check your Channel Fix settings (see page 29).
Double images or ghosts ❏ Use a highly directional outdoor antenna or a cable (when the problem is
caused by reflections from nearby mountains or tall buildings).
Cannot operate menu ❏ If the item you want to choose appears in gray, you cannot select it.
Cannot receive any channels
when using cable TV
❏ Use Auto Program in the Channel menu to add receivable channels that are
not presently in TV memory (see page 29).
❏ Check your cable settings.
❏ Make sure Cable is set to ON in the Channel menu (see page 29).