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Troubleshooting
Symptom Possible Cause and remedies
TV POWER button
doesn’t turn on TV.
The remote control has not been properly programmed.
See “Setting up the Remote Control” on page 21.
The batteries in the remote control or wireless keyboard
could be weak. Check the batteries and replace them if
necessary.
No picture, no sound. Make sure the AC Power Cord is connected.
Check that the TV/VIDEO switch is set correctly.
Make sure the Satellite Receiver is properly connected.
If you connected using a S-Video or A/V cables, make
sure they are properly connected.
If your TV must be set to a certain channel to view other
devices to which it is connected, make sure this channel
is selected.
Check that the correct video input is selected by
pressing the TV/VIDEO button.
If your TV is not connected using the S-Video or A/V
cables, set the CH3-CH4 switch on the back of the
Satellite Receiver to the opposite channel to which it is
currently set.
No sound. If you connected the Satellite Receiver using A/V
cables, make sure the cables are properly connected.
Can’t change TV
channels while using
UltimateTV service.
Make sure you select the TV FUNCTION button.
The UltimateTV
service screens
disappear after
pressing the
CHANNEL +/
–
buttons.
Press the TV/VIDEO button on the remote control until
the UltimateTV screen appears.
VCR Control doesn’t
seem to be working
correctly.
Check that the IR Blaster is positioned directly in front
of the infrared sensor area of your cable box and/or
VCR.
Follow the on-line instructions in the “Settings” link,
accessible from the TV Home page of the UltimateTV
service.