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Troubleshooting
Self-diagnosis display
5-digit display Cause and/or Corrective Actions
• You are using a battery pack that is not an
“InfoLITHIUM” battery pack.
c Use an “InfoLITHIUM” battery pack (p. 197).
• Moisture condensation has occurred.
c Eject the cassette and leave your camcorder for at least
one hour to acclimatize (p. 202).
• The video heads are dirty.
c Clean the heads using the cleaning cassette (optional)
(p. 203).
•A malfunction other than the above that you can service
has occurred.
c Eject the cassette and insert it again, then operate your
camcorder. Do not perform this operation if moisture
starts to condense (p. 202).
c Disconnect the power cord of the AC Adaptor or
remove the battery pack. After reconnecting the power
source, operate your camcorder.
c Replace the cassette.
•A malfunction that you cannot service has occurred.
c Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit code.
(e.g. E:61:10)
If you are unable to rectify the problem even if you try corrective actions a few times,
contact your Sony dealer or local authorized Sony service facility.
Your camcorder has a self-diagnosis display
function.
This function displays the current condition
of your camcorder as a 5-digit code (a
combination of a letter and figures) on the
LCD screen, viewfinder or display window.
If a 5-digit code appears, check the following
code chart. The last two digits (indicated by
ss) will differ depending on the state of
your camcorder.
C:04:ss
C:21:ss
C:22:ss
C:31:ss
C:32:ss
E:20:ss
E:61:ss
E:62:ss
E:91:ss
C:21:00
LCD screen, Viewfinder or
display window
Self-diagnosis display
•C:ss:ss
You can service your camcorder
yourself.
•E:ss:ss
Contact your Sony dealer or local
authorized Sony service facility.