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Troubleshooting
3M™ Digital WallDisplay
©3M 2003. All Rights Reserved.
Network Connection/Shared Meetings
Problem
To share a meeting,
the eBeam Hardware
must be connected
and detected.”
(This message
appears when you
choose
Shared
Meeting.)
Unable to share or
join a meeting over
the EFI meeting
server.
Using a cable modem
or DSL and unable to
share or join a meet-
ing over the EFI meet-
ing server.
Unable to see shared
meeting names in the
Join Meeting dialog
box.
How to set up the
proxy server?
eBeam
Software
Software
Software
Software
Software
Try the following:
•To serve as the meeting host, your computer must be
attached to the eBeam Hardware. See
Hosting/Sharing
a Meeting.
• If you are attempting to share a meeting, make sure that
you have the eBeam Hardware connected. See
Hosting/Sharing a Meeting.
• If your network/Internet connection is behind a firewall or
proxy server, you will have to set up the proxy server.
See Proxy Server Setup.
• If you are attempting to share a meeting, make sure that
you have the eBeam Hardware connected. See
Hosting/Sharing a Meeting.
• If your network/Internet connection is behind a firewall or
proxy server, you will have to set up the proxy server.
See
Proxy Server Setup.
Even if you think you aren’t behind a proxy server/firewall, you
might be. Your ISP might have a firewall set up, causing this
problem. Try:
• Add a new server (see
Adding a Meeting Server) with
a DNS: meetings.e-beam.com, and port: 443.
• This option is only available in version 2.1 and later.
Newer versions of the software automatically attempt to
connect through port 443, but it may be necessary to
manually set up the server as described previously.
• When the meeting host shares the meeting through the
Share Meeting dialog box (see Hosting/Sharing a
Meeting
), they can select whether or not to publish the
meeting name. if the meeting name is published, then it
will show up in the Join Meeting dialog box. if the meet
ing name is not published, then other meeting partici
pants must manually type the meeting name into the
meeting name text box.
•To publish the meeting name, make sure that the
Publish meeting name check box in the Share
Meeting dialog box is checked.
• Does your intranet have a proxy server/firewall? Most
intranets do. If you have not done so, enable your proxy
server. See
Proxy Server Setup.
• See Proxy Server Setup.